Terms & Conditions | Train Treat Repeat

Terms and Conditions

Last updated: October 2026

These Terms and Conditions apply to all training services provided by Train Treat Repeat Dog Training, operated by Lisa Broeker ("Train Treat Repeat Dog Training", "we", "us" or "our") to the person purchasing or receiving the services ("the Client", "you" or "your").

By booking or purchasing my services, you agree to these Terms and Conditions.

1. Definitions

For the purposes of these Terms and Conditions:

"Agreement" means the agreement between Train Treat Repeat Dog Training and the Client for the provision of services, consisting of the agreed booking, quotation or service description together with these Terms and Conditions.

"Services" means dog training sessions, training programmes, consultations, workshops, training plans, handouts, written reports and any other services agreed between Train Treat Repeat Dog Training and the Client.

"Training Materials" means any training plans, handouts, written information, exercises, resources, photographs, videos or other materials created or supplied by Train Treat Repeat Dog Training in connection with the Services.

"Session" means an individual dog training appointment, whether provided in person or online, as agreed at the time of booking.

2. General Terms

These Terms and Conditions apply to all Services provided by Train Treat Repeat Dog Training unless otherwise agreed in writing.
The Services provided will be those described at the time of booking or otherwise agreed between Train Treat Repeat Dog Training and the Client.
Information provided in a quotation, booking confirmation or service description forms part of the Agreement where applicable.
Train Treat Repeat Dog Training reserves the right to update these Terms and Conditions from time to time. The version applicable to a Client's booking will be the version in force when the booking is made, unless a change is required by law or otherwise agreed with the Client.
Any amendment to an agreed Service must be agreed between Train Treat Repeat Dog Training and the Client.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure by Train Treat Repeat Dog Training to enforce any provision of these Terms and Conditions on one occasion does not constitute a waiver of that provision on any other occasion.
These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any applicable statutory rights of the Client.
Nothing in these Terms and Conditions affects any statutory rights the Client may have under applicable consumer law.

3. Training Services and Outcomes

Train Treat Repeat Dog Training will provide the Services with reasonable care and skill and will tailor training advice to the information provided by the Client and the individual dog.
Training programmes and recommendations will be based on the information available to Train Treat Repeat Dog Training at the time of the consultation or training session.
Dog training is an ongoing process and outcomes may vary between individual dogs and owners.
The effectiveness of training may be affected by factors including the dog's age, health, learning history, temperament, environment, previous experiences and the consistency with which the recommended training is implemented.
Train Treat Repeat Dog Training will provide guidance and practical exercises intended to support the agreed training goals but cannot guarantee a particular behavioural outcome or a particular timescale for achieving that outcome.
As living animals, dogs may naturally experience changes in behaviour over time due to factors including age, development and changes in their environment. Any guarantee provided under these Terms and Conditions is subject to these inherent factors and cannot override them.
Training programmes are designed for the individual dog for whom they were prepared and should not be applied to another dog without appropriate professional assessment.
Train Treat Repeat Dog Training does not provide veterinary, medical or specialist behavioural diagnosis or treatment. Where appropriate, the Client may be advised to seek assistance from a veterinary surgeon or an appropriately qualified behaviour professional.

4. Client Responsibilities

The Client is responsible for providing accurate and complete information about their dog that may be relevant to the Services.
This may include information about the dog's age, health, medication, injuries, previous training, behaviour, history, environment and any circumstances that may affect the safety or suitability of training.
The Client must inform Train Treat Repeat Dog Training of any material change in their dog's health, behaviour or circumstances that may affect training.
The Client remains responsible for their dog at all times during training sessions and consultations.
The Client is responsible for following reasonable safety instructions provided by Train Treat Repeat Dog Training.
The Client is responsible for ensuring that their dog is suitably insured and, where applicable, appropriately vaccinated and fit to participate in the agreed activities.
The Client must use suitable and safe equipment during training. Train Treat Repeat Dog Training reserves the right not to permit the use of equipment that it reasonably considers aversive, unsafe or harmful to the dog.
The Client understands that successful training requires appropriate practice and consistency outside of training sessions.

5. Health and Safety

The Client must inform Train Treat Repeat Dog Training of any known medical condition, injury, medication or other health issue that may affect their dog's ability to participate safely in training.
The Client should seek veterinary advice where they have concerns about whether their dog is physically or medically fit to participate in training.
Train Treat Repeat Dog Training may modify, postpone or end a session where, in the trainer's reasonable judgement, continuing would present an unreasonable risk to the dog, the Client, the trainer or another person or animal.
Train Treat Repeat Dog Training may refuse or discontinue a session where the circumstances make it unsafe or inappropriate to continue.
Where a dog's needs appear to fall outside the scope of the Services offered, Train Treat Repeat Dog Training may recommend that the Client seek assistance from a veterinary surgeon or an appropriately qualified behaviour professional.

6. Fees and Payment

The Client must pay the full agreed price for the Services at the time of booking unless otherwise agreed in writing.
Prices for Services will be those displayed or quoted at the time of booking.
A booking is not confirmed until payment has been received, unless otherwise agreed.
Train Treat Repeat Dog Training will provide a receipt or payment confirmation where appropriate.
If a payment is declined or reversed, the Client remains responsible for the outstanding amount.
Train Treat Repeat Dog Training may suspend or decline to provide further Services where payment remains outstanding.
Any additional Services requested by the Client that are outside the scope of the original booking may incur an additional charge. Any such charge will be agreed with the Client before the additional Services are provided.

7. Cancellation and Rescheduling

The Client may request to rearrange a Session free of charge provided that at least 48 hours' notice is given before the scheduled start time.
Requests to cancel or rearrange made less than 48 hours before the scheduled start time will ordinarily be treated as a late cancellation.
Where a Session is cancelled or rearranged with less than 48 hours' notice, the Session fee will ordinarily be forfeited and no refund, credit or replacement Session will be provided.
For training programmes consisting of multiple Sessions, a Session affected by a late cancellation will ordinarily be treated as having been used and cannot be transferred to another date.
Where a Client fails to attend a scheduled Session without providing notice, the Session will be treated as a late cancellation and the Session fee will be forfeited.
All cancellation and rescheduling provisions are subject to any statutory rights the Client may have under applicable consumer law.

8. Consumer Cancellation Rights

Where the Client is a consumer and the Agreement is entered into as a distance contract or off-premises contract, the Client may have a statutory right to cancel the Agreement within the applicable cancellation period.
Where such a statutory cancellation right applies, the Client will be provided with the information required by applicable consumer legislation.
Where the Client requests that Services begin before the end of any applicable statutory cancellation period, the Client acknowledges that specific legal rules may apply to the cancellation right and to payment for Services already supplied.
Where a Service has been fully performed following the Client's express request for the Service to begin during the cancellation period, the statutory right to cancel may cease where the applicable legal requirements have been met.
Nothing in these Terms and Conditions is intended to exclude or restrict any statutory cancellation, refund or other consumer right that cannot lawfully be excluded or restricted.

9. Refunds

Subject to the Client's statutory rights, payments for Services are non-refundable once the applicable cancellation rights have expired.
The 48-hour cancellation and rescheduling policy applies to all Sessions unless otherwise agreed in writing or required by law.
Where Train Treat Repeat Dog Training is unable to provide an agreed Service, the Client will be offered a reasonable alternative appointment or, where appropriate, a refund or credit for the affected Service.
Nothing in this section affects any statutory rights or remedies available to the Client.

10. Trainer Cancellation or Rescheduling

Train Treat Repeat Dog Training reserves the right to cancel or rearrange a Session where reasonably necessary, including due to illness, emergency, adverse weather, unsafe conditions or circumstances outside the trainer's reasonable control.
Where reasonably practicable, Train Treat Repeat Dog Training will provide as much notice as possible.
Where Train Treat Repeat Dog Training cancels a Session and cannot provide a reasonable alternative appointment, the Client will be entitled to an appropriate refund or credit for the affected Service, subject to applicable law.

11. Training Materials and Intellectual Property

Training Materials created by Train Treat Repeat Dog Training remain the intellectual property of Train Treat Repeat Dog Training unless otherwise agreed in writing.
Training Materials supplied to the Client may be used by the Client for the personal purpose for which they were provided.
Training Materials must not be resold, commercially distributed, published, reproduced or substantially repurposed without prior written permission from Train Treat Repeat Dog Training.
Training programmes are prepared specifically for the Client and their dog and should not be copied or applied to another dog without appropriate professional assessment.

12. Liability

Train Treat Repeat Dog Training will provide the Services with reasonable care and skill.
The Client acknowledges that working with animals carries inherent risks and that dogs can behave unpredictably, particularly in unfamiliar or distracting environments.
The Client remains responsible for their dog throughout training sessions and is responsible for taking reasonable steps to maintain appropriate control of their dog.
Train Treat Repeat Dog Training will not be responsible for losses or damage arising from circumstances outside its reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Train Treat Repeat Dog Training is not responsible for indirect or consequential losses to the extent that such losses may lawfully be excluded.
The Client is advised to maintain appropriate pet insurance and, where appropriate, household or third-party liability insurance.

13. Advice and Training Recommendations

Training advice and programmes are based on information supplied by the Client and observations made during the Services.
The Client understands that dog training requires patience, consistency and practice and that progress may vary between individual dogs.
Train Treat Repeat Dog Training cannot guarantee that a particular training exercise will produce a particular result or that a behaviour will not recur.
The Client should contact their veterinary surgeon if they have concerns that an underlying health issue may be contributing to a change in their dog's behaviour.
The Client is responsible for deciding whether and how to implement training recommendations outside of the supervised training session, taking into account the safety and welfare of their dog and others.

14. Complaints

Train Treat Repeat Dog Training aims to provide a professional and high-quality service.
If the Client is dissatisfied with any aspect of the Services, they should contact Train Treat Repeat Dog Training as soon as reasonably practicable.
Complaints should preferably be made in writing by email and should include sufficient information for the matter to be investigated.
Train Treat Repeat Dog Training will consider complaints fairly and will aim to respond within a reasonable period.

15. Communication

Train Treat Repeat Dog Training's preferred method of communication is email.
The Client is responsible for providing accurate and up-to-date contact details.
Important information relating to bookings, appointments, cancellations and training programmes may be communicated by email or another communication method agreed with the Client.
Train Treat Repeat Dog Training is not responsible for delays caused by incorrect contact information supplied by the Client or by communication systems outside its reasonable control.

16. Privacy and Data Protection

Train Treat Repeat Dog Training collects and processes personal information in accordance with its Privacy Notice.
The Privacy Notice explains what personal information is collected, why it is collected, the lawful bases relied upon, how information is used, who it may be shared with, how long it is retained and the rights available to individuals.
The Privacy Notice is available at:

CLICK HERE

By booking Services, the Client acknowledges that their personal information will be processed as necessary for the administration and provision of the Services in accordance with the Privacy Notice and applicable data protection law.

17. Photographs and Video

Photographs or video may occasionally be taken during training sessions for training, record-keeping or demonstration purposes.
Where a Client is identifiable in a photograph or video and Train Treat Repeat Dog Training intends to use that material publicly for marketing or promotional purposes, appropriate consent will be obtained where required.
The Client may withdraw consent for future marketing use of photographs or video by contacting Train Treat Repeat Dog Training.
Photographs or video provided by the Client will be handled in accordance with the Privacy Notice.

18. Marketing Communications

Train Treat Repeat Dog Training may contact existing Clients about relevant services where permitted by applicable law.
Where consent is required for marketing communications, Train Treat Repeat Dog Training will obtain that consent separately.
Clients may opt out of marketing communications at any time.

19. Website and Online Services

Information provided on the Train Treat Repeat Dog Training website is intended to provide general information about the Services.
While reasonable care is taken to ensure that website information is accurate and up to date, information may occasionally change.
The availability of Services, prices and appointment availability may change without notice.
The website may contain links to third-party websites. Train Treat Repeat Dog Training is not responsible for the content, security or privacy practices of third-party websites.

20. Cookies

The Train Treat Repeat Dog Training website may use cookies and similar technologies.
Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.
Where required by applicable law, consent will be obtained before non-essential cookies are used.
Further information is available in the Cookie Policy:

CLICK HERE

21. Force Majeure

Train Treat Repeat Dog Training will not be responsible for delay or failure to provide Services where this results from circumstances outside its reasonable control.
Such circumstances may include serious illness, emergency, severe weather, natural disaster, interruption to essential services, transport disruption, government restrictions or other circumstances that could not reasonably have been anticipated or prevented.
Where reasonably possible, Train Treat Repeat Dog Training will offer an alternative appointment or other appropriate arrangement.

22. Entire Agreement

These Terms and Conditions, together with the relevant booking confirmation, quotation, service description and Privacy Notice where applicable, form the Agreement between Train Treat Repeat Dog Training and the Client in relation to the Services.
No amendment to the Agreement will be binding unless agreed between the parties, except where Train Treat Repeat Dog Training is required to make a change by law.
These Terms and Conditions replace any previous version of the Terms and Conditions relating to the Services.

23. Statutory Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or limit any statutory rights or remedies available to the Client under applicable UK consumer or other legislation where such rights cannot lawfully be excluded, restricted or limited.

24. Acceptance

By booking or purchasing Services from Train Treat Repeat Dog Training, the Client confirms that they have had the opportunity to read these Terms and Conditions and agrees to be bound by them, subject always to the Client's statutory rights.

Train Treat Repeat Dog Training
Email: info@traintreatrepeat.dog
Website: www.traintreatrepeat.dog