top of page

Privacy Notice

​

Last updated: October 2026 

​

This Privacy Notice explains how Train Treat Repeat Dog Training, operated by Lisa Broeker ("Train Treat Repeat", "I", "me" or "my"), collects and uses personal information.

I respect your privacy and am committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

This Privacy Notice applies when you visit my website, contact me, make an enquiry, book or purchase dog training services, or communicate with me in connection with my services.

​

1. Who I am

The data controller responsible for your personal information is:

Train Treat Repeat Dog Training
Owner: Lisa Broeker
Email: info@traintreatrepeat.dog
Website: www.traintreatrepeat.dog

​

If you have any questions about how I use your personal information, please contact me using the details above.

​

2. What information I collect

Depending on how you interact with Train Treat Repeat, I may collect the following information.

Contact and booking information

This may include:

  • Your name

  • Email address

  • Telephone number

  • Address or training location

  • Booking and appointment details

  • Information contained in enquiries or messages you send to me

​

Information about you and your dog

To provide suitable and safe dog training, I may collect information such as:

  • Your dog's name

  • Age

  • Breed or type

  • Sex

  • Training history

  • Training goals

  • Behaviour and training information

  • Lifestyle and environment

  • Information about previous experiences

  • Relevant information about your dog's health, injuries or medication where you choose to provide it and it is relevant to training or safety

​

I only need information that is reasonably relevant to providing my services safely and appropriately.

​

Payment information

When you book or purchase services online, payment may be processed through a third-party payment provider.

I do not normally receive or store your full payment card details.

​

Payment provider: Wix Payments

The payment provider will process your payment information in accordance with its own privacy policy.

​

Website information

When you visit my website, Wix and other technologies used on the website may automatically collect certain technical information, which can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • How you interact with the website

  • Information relating to cookies and similar technologies

 

The exact information collected depends on the Wix features and other services used on my website.

 

3. How I collect your information

I may collect information when you:

  • Visit my website

  • Complete an enquiry form

  • Contact me by email

  • Contact me by telephone or messaging service

  • Book a training session

  • Purchase a training programme

  • Make a payment

  • Provide information about your dog before or during a training session

  • Communicate with me about an existing booking or service

  • Subscribe to marketing communications, where offered

 

I normally collect information directly from you.

​

4. How I use your information

I may use your personal information to:

  • Respond to enquiries

  • Provide quotations and information about my services

  • Arrange and manage bookings

  • Provide dog training services

  • Understand your dog's individual training needs

  • Prepare personalised training recommendations

  • Communicate with you about appointments

  • Process payments

  • Manage cancellations, rescheduling and refunds

  • Maintain appropriate business records

  • Deal with complaints or disputes

  • Improve my website and services

  • Maintain website security

  • Comply with legal and regulatory requirements

  • Send relevant marketing communications where I have a lawful basis to do so

 

I will not use your personal information for unrelated purposes without an appropriate lawful basis.

​

5. Lawful bases for processing

I will only process your personal information where I have a lawful basis to do so.

​

Depending on the circumstances, these may include:

Contract

I may use your information where it is necessary to enter into or perform a contract with you.

For example, I need your name and contact details to arrange and provide a dog training session you have booked.

 

Legal obligation

I may process information where necessary to comply with a legal obligation, such as financial, tax or accounting requirements.

 

Legitimate interests

I may process information where this is necessary for my legitimate business interests and those interests are not overridden by your rights.

This may include managing enquiries, maintaining business records, administering my business, protecting my business and clients, and dealing with complaints or disputes.

​

Consent

Where consent is required, I will ask for your consent before processing your information for that purpose.

For example, this may apply to certain marketing activities or non-essential cookies.

Where processing is based on consent, you can withdraw your consent at any time.

​

6. Information about your dog's health

You may choose to provide information about your dog's health, medication, injuries or other health-related matters where this is relevant to training or safety.

I will only request or use information that is reasonably necessary for providing my services.

If you have concerns about whether your dog is medically fit to participate in training, you should seek advice from your veterinary surgeon.

​

7. Who I share your information with

I do not sell your personal information.

I may share relevant information with third-party service providers where this is necessary to operate my business or provide services to you.

 

These may include:

  • Wix, which hosts and operates my website

  • My website's booking or scheduling provider, where applicable

  • Payment providers

  • Email providers

  • Cloud storage providers

  • Accounting or bookkeeping providers

  • IT or technical service providers

  • Professional advisers where necessary

  • Government bodies, regulators or law-enforcement authorities where I am legally required to provide information

​

The exact third parties used will depend on the services and features I have connected to my website.

Where another organisation processes personal information on my behalf, I will take reasonable steps to ensure that appropriate data protection arrangements are in place.

​

8. Wix

My website is hosted and operated using Wix.

Wix may process information relating to visitors to my website, including information required for website functionality, security, analytics and other services enabled on the website.

Wix may also use cookies and similar technologies.

The information Wix processes will depend on the features and services enabled on my website.

For information about Wix's own handling of personal information, please refer to Wix's privacy information.

​

9. International transfers

Some of the service providers I use, including technology providers, may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer complies with applicable data protection law.

The safeguards used will depend on the particular provider and the destination country.

​

10. How long I keep your information

I will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may need to be kept for different periods.

​

For example:

  • Enquiry and booking information may be retained for as long as reasonably necessary to manage your relationship with me and deal with any potential disputes.

  • Training records may be retained for an appropriate period after your training has finished.

  • Financial and transaction records will be retained for as long as required by applicable tax and accounting requirements.

  • Marketing information will be retained until you unsubscribe or it is no longer necessary for the relevant purpose.

  • Cookie information will be retained in accordance with the relevant cookie settings and technology.

​

When information is no longer required, I will securely delete it or anonymise it where appropriate.

​

11. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

Please avoid sending unnecessary sensitive information through ordinary email or messaging services.

​

12. Your rights

Under applicable data protection law, you may have rights including:

  • The right to be informed about how your information is used

  • The right to request access to the personal information I hold about you

  • The right to request correction of inaccurate information

  • The right to request erasure in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

​

These rights are subject to certain legal conditions and exceptions.

If you would like to exercise one of these rights, please contact me using the details at the beginning of this Privacy Notice.

I may need to verify your identity before responding to a request.

​

13. Marketing

If I send marketing communications, I will only do so where I have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing will not prevent me from sending essential communications relating to a service you have booked, such as appointment confirmations or important information about your training.

​

14. Photographs and videos

Photographs or videos may occasionally be taken during training sessions for training or record-keeping purposes.

I will not use identifiable photographs or videos of you for public marketing purposes without an appropriate lawful basis and, where required, your consent.

If you do not want photographs or videos to be taken during your session, please let me know.

​

15. Third-party websites

My website may contain links to third-party websites.

I am not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy information provided by those websites before submitting personal information to them.

 

16. Cookies

My website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies may be used for purposes such as analytics or remembering preferences.

Where required by law, I will obtain your consent before using non-essential cookies.

More information is provided in my separate Cookie Policy:

CLICK HERE

​

17. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office:
CLICK HERE

​

18. Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my business, website, services, technology or applicable legal requirements.

The latest version will be published on my website.

​

Last updated:  October 2026

bottom of page